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Benefits Claims Management That Helps the Most Veterans

While not all veterans file claims with the Veterans Administration once they have left service, Tyler technologies’ solutions have processed VA claims for almost half of the nearly 19 million American veterans living today. In fact, 37 states, over 300 counties, and more than 4,500 Veteran Service Officers (VSOs) rely on Tyler software to process veterans benefits claims daily. No other provider of veterans’ benefits software comes close to Tyler’s scale, experience, and expertise delivering the exact functionality VSOs need.

  • Simplified eligibility determination, enrollment, and benefits claim submissions

  • Detailed decision tracking

  • Fast searching and reporting across all records

  • Specific workflows to support every stage of the benefit claims management process

  • Automated, pre-populated forms and letters

  • Web-based, secure collaboration

VSO Excellence Award Winners


The Tyler team appreciates every application we received for our first annual VSO Excellence Awards. Each story is an inspirational reminder of the good work the VSO community does to support our nation's Veterans.

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Streamlining Veterans’ Benefits Claims Management for Millions of Veterans

Unparalleled Veterans' Benefits Experience

Tyler’s Veterans’ Benefits application represents the evolution of veterans’ claims management software thanks to an outstanding pedigree. It combines the experience, expertise, and user community of VetraSpec (acquired by Tyler in 2021), with the scale, security, and case management power of ETK Veterans’ Benefits (acquired by Tyler in 2019). The Veterans’ Benefits application brings these two groundbreaking products together with the public sector focus of Tyler.

Secure, HIPAA Compliant Veterans’ Benefits Software

Tyler’s Veterans’ Benefits applications are HIPAA compliant, adhering to strict standards for protecting Personal Health Information (PHI) and Personal Identifiable Information (PII) from unauthorized access. Our infrastructure is HIPAA  compliant and data is hosted in accordance with NIST 800-53 and FedRAMPSM requirements, which also comply with HIPAA standards. Tyler team members complete annual HIPAA training as well.

Veterans’ Benefits Administration at the State, County, or Local Level

Buncombe County, NC leverages uses Tyler’s Veterans’ Benefits application to manage information and track referrals for services to fight homelessness. The Kansas Commission on Veterans Affairs Offices relies on Tyler to make claims tracking and processing easier. Learn more about how Tyler helps VSOs.

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Full API Support

Transmit forms and documents to the VA through two supported APIs.

  • The new Benefits Claims API submits directly into VBMS
  • The Benefits Intake API submits to the VA’s central mail processing center

Efficient Task Management

Automate tasks for faster, more efficient claims processing.

  • Create, assign, and manage tasks and claims
  • Set reminders, monitor follow-up
  • Automate manual and paper-based processes

Continually Updated VA Forms

Avoid delays in your claims administration process.

  • Access the most up-to-date version of VA forms
  • Eliminate errors – forms pre-populate with claimant information
  • Request additions and enhancements for future releases
  • Avoid delays in the claims administration process

Multi-Criteria Reporting and Searching

Find accurate and reliable information easily, with the most robust search engine on the market.

  • Search on every field within a claim
  • Report accurate and reliable information
  • Save, edit, and share pre-loaded and ad-hoc reports

Powerful Case Management

Experience the power of an application built on Tyler’s Application Platform.

  • Fast implementation through out-of-the-box functionality
  • Easy configuration when requirements change

User Focus

Become a part of the Veterans’ Benefits community.

  • Join the community of 37 states, 300+ counties, and 4,500+ users
  • Interact with Tyler team members
  • Request additions and enhancements for future releases

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Want more information?

Read the Veterans' Benefits brochure to learn more.

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Have questions?

Contact us today. We are here to answer your questions and help you find the right solution.

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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