Case Management Software for Correspondence Tracking

Organizations that serve broad communities must be able to promptly and effectively respond to the constant stream of constituent correspondence. In the absence of an automated system, the status of communications must be determined through a time-consuming, error-prone search of paper and email trails. Correspondence management software empowers your organization to efficiently respond to incoming communications — so nothing falls through the cracks.
  • Accelerate communications handling and response times

  • Personalize responses and communicate more clearly to customers

  • Improve customer relations

  • Reduce the cost of managing complex correspondence programs

  • Gain visibility into an entire correspondence management program via a secure, web-based interface

Streamlined Constituent Correspondence Tracking

The Tyler Correspondence Management software solution automatically manages the receipt of letters, email, and bulk mail; assigns correspondence to specific staff members; and generates event-related messages. The solution creates and maintains distribution lists and a schedule of processing events related to specific reports (e.g., communications that must be sent within a specified time frame). Report data can then be exported into Microsoft® Excel, Microsoft® Word, or HTML. Representative reports include:

  • Audit trail correspondence activity per division
  • Open workflows with associated open assignments
  • Overdue and pending lists and counts
  • Workload (including by group and type) lists and counts
  • Workflow performance (for a given time period, for executive use) and quality
  • Review office overdue reports
  • Total correspondence

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At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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